Shipping policy

Shipping Policy

Processing Time

• All orders are processed within 1 business day. Orders placed over the weekend or on holidays will be processed the following business day.

Shipping Rates & Delivery Estimates

We make sure your products are delivered to you safely and efficiently by using royal mails UK delivery service TRACKED 48.

• UK Standard Shipping:

  • Cost: Free on all UK orders.
  • Estimated Delivery: 1-3 business days

Order Tracking

Once your order is processed and shipped, you will receive a tracking number via email to monitor your shipment's progress.

Shipping Issues

While we ensure that all orders are dispatched on time, occasionally, delays can occur due to external factors like weather conditions or courier issues. If you experience a delay or issue with your order, please contact us at support@wotch.com, and we will work with our suppliers to resolve the issue as quickly as possible.

Damaged or Lost Orders

If your order arrives damaged or is lost during transit, please reach out to our team within 7 days of delivery. We will investigate the issue and arrange a replacement or refund as necessary.

Additional Information

• Please ensure that your shipping address is correct at the time of placing the order. Wotch is not responsible for packages delivered to incorrect addresses provided by the customer.
• Orders cannot be cancelled once they have been shipped.